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Craftmanship & Materials

Where are Portugal Jewels pieces made?

All Portugal Jewels jewels are designed and made in Portugal, in workshops in Gondomar, in the north of the country.

How are Portugal Jewels pieces made?

All Portugal Jewels jewels are made in our workshops in Gondomar. 

From what metal are Portugal Jewels pieces made of?

All Portugal Jewels jewelry is made either of sterling silver (925‰ silver), 9Kt Gold or 19,2Kt Gold.

All our items are in sterling except for the following collections 

All our items in silver are 925‰ silver also called sterling silver, which is an alloy of silver containing 92.5% by weight of silver and 7.5% by weight of other metals. Silver is usually alloyed with other metals to increase its hardness and strength to make it less deformable.

Our Portugal Jewels silver jewelry are either gold plated or oxidized which protects the silver from exposure and helps reduce long-term tarnishing. Both are just a surface treatment and do not change the internal color or properties of the sterling silver.

An item of oxidized silver is true sterling silver, but it’s surface has been intentionally darkened through by introducing it to a chemical process as controlled version of the natural tarnishing process. A layer of silver sulfide forms on the exterior of the metal giving it a blackened look and later is polished. Please be advised this plating does not eliminate the long-term natural tarnishing of sterling silver.

An item of gold plated silver is true sterling silver with a 24Kt gold layer on the outside, also called gold-flashed. Please be advised this plating does not eliminate the long-term natural tarnishing of sterling silver and you are more likely to notice tarnishing in gold plated silver items than in oxidized silver items. 

The state company INCM certifies the legal fineness of the precious metal alloy.

What are the stones in the Ana Moura x Portugal Jewels collection?

The stones of the Ana Moura x Portugal Jewels collection are all produced in the laboratory, in detail:

  • Green - Laboratory-produced emerald (same chemical structure as natural emerald)
  • Red - Laboratory-produced ruby ​​(same chemical structure as natural ruby)
  • Purple - Amethyst Cubic Zirconia
  • White - Transparent cubic zirconia

The chosen colors symbolize the flag of Portugal and the fado singer Ana Moura's admiration for the North American musician Prince.

Please feel free to contact us if you have any further question at info@portugaljewels.com

Jewelry Care & Repairs

How should I store my Portugal Jewels pieces?

The Portugal Jewels are crafted for you with the utmost care and detail by Portuguese artisans.

Let your jewelry rest so avoid using it during physical activity and remove it before going to bed. Store your jewelry away from natural sunlight and heat.

Avoid exposing your jewelry to moisture (water, lotion and perfume) and clean it with a dry soft cloth and the jewellery will be enjoyed by generations in your family.

How should I store my Portugal Jewels pieces?

To ensure the longevity of your Portugal Jewels pieces is as important to you as it is to us. 

To avoid getting them scratched, tangled and so that they will not rub together, we recommend that you store your jewelry pieces individually, ideally in your Portugal Jewels soft-lined box. Remember to also make sure your necklaces and bracelets are fastened.

To avoid tarnishing, keep your pieces far from intense heat or humidity. Instead, you should keep them in a dark, cool and dry place. When they are not being  worn, silver and gold jewelry should be stored in a sealed bag or airtight box so as to keep out the air that causes further oxidation. 

Do not forget to pay special care to your items containing gemstones to prevent them from knocking against one another when stored.

How should I clean my Portugal Jewels pieces?

Portugal Jewels pieces are crafted for you with the utmost care and detail by Portuguese artisans. That is why we advise against soaking them and instead gently clean them with a dry soft cloth or using a soft toothbrush and warm soapy water. This way you can make sure the jewellery will be enjoyed by generations in your family. Should you have any question or need further advice on this issue, feel free to contact us at INFO@PORTUGALJEWELS.COM

What should I avoid doing with my Portugal Jewels items?

To ensure the longevity of your Portugal Jewels pieces, there are a few things you should avoid doing.

We do not recommend getting your items wet, by taking showers, washing hands, swimming or exercising with them on or by applying parfums, lotions or hairsprays on them.

Please do not use abrasive jewelry cleaners, as these contain harsh chemicals which can compromise the quality of your pieces over time. We also advise against the use of jewellery polishing cloths which have been treated with cleaners or polishing agents.

My Portugal Jewels items needs a repair. What can I do?

We make it our mission to ensure the longevity of your Portugal Jewels pieces, therefore we offer a complete range of jewelry repairs, including plating, cleaning, and fixing broken jewelry. We will give you a fair quote price.

Please contact us with an image of your jewelry at INFO@PORTUGALJEWELS.COM 

Please feel free to contact us if you have any further question at info@portugaljewels.com

Warranty & Certification

Is my Portugal Jewels item covered by a warranty?

Yes. All items have a warranty period of 2 years covering all manufacturing defects and damage but excluding situations caused by misuse or accident. 

Please note that all items are handcrafted from natural materials and as such their composition and colour may vary slightly from the image shown. There may also be minor variations in actual dimensions and specifications.

Therefore, the warranty does not apply if:

  • Discoloration caused by exposure to intense light, perfumes or any other chemicals, make-up, swimming pools, hot tubs or bathing occurs;
  • The customer personally modifies or repairs the Portugal Jewels item, or if the customer allows a third-party do so.
  • The natural process of fading the plating and tarnishing in sterling silver items.
  • The item in question has been exposed to atypical circumstances, careless handling or conditions which are contrary to those advised by Portugal Jewels.

After examination and confirmation of the validity of the guarantee, the product will be repaired or replaced at no charge and returned to your address.

Is my Portugal Jewels piece certified?

Yes. Our Portugal Jewels jewellery is hallmarked by INCM Assays Office according to the Portuguese Law n.o 98/2015. 

This guarantee is the responsibility of the state institute INCM which ensures the legal fineness of the precious metal alloy using the most modern analytical methods supported by laboratories accredited by IPAC.

Please check the Table of assay office marks of Portugal

Please feel free to contact us if you have any further question at info@portugaljewels.com


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