Portugal Jewels is happy to accept returns of items with which you are not satisfied. 

You can return an item within 30 days after receiving your order if the item is found intact and in perfect condition. To proceed with a return, please send an email to info@portugaljewels.com with your order number and item you wish to return.

The refund amount, with the original shipping price, will be processed the same way as the original payment or onto a Portugal Jewels voucher. All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, custom duties and sales taxes are non-refundable.

The item should be sent in its original packaging, with proof of purchase. We do not cover the shipping costs of returning an item so you will be responsible for paying them, unless you are returning a faulty item. We advise that all returns are sent by Recorded Delivery, as we are not able to accept responsibility for returns unless signed for by a member of our staff. We will email you upon receipt of your parcel. 

Returns are expected to be processed within 5 working days after your parcel is received.

If you require a different size or are not satisfied with a product you purchased and want to exchange it for another piece of jewellery, we are happy to offer help. 

You can exchange the item within 30 days after receiving your order if the item is found intact and in perfect condition. To proceed with an exchange, please send an email with your intention to info@portugaljewels.com

Please note that the exchange process requires you to return the item you have purchased and to place a new order with the desired piece of jewelry. The refund amount, with the original shipping price, will be processed the same way as the original payment or onto a Portugal Jewels voucher.  All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, custom duties and sales taxes are non-refundable.

The item should be sent in its original packaging, with proof of purchase. We advise that all returns are sent by Recorded Delivery, as we are not able to accept responsibility for returns unless signed for by a member of our staff. We will email you upon receipt of your parcel. 

Returns and exchanges are expected to be processed within 5 working days after your parcel is received.

We sincerely apologise if you have experienced any fault with your Portugal Jewels jewelry.

You can return the item within 30 days after receiving your order. Please e-mail us at info@portugaljewels.com before returning your item to us, so that our team can advise you of next steps and time frames for a refund or replacement item.

Please note that all items are handcrafted from natural materials and as such their composition and colour may vary slightly from the image shown. There may also be minor variations in actual dimensions and specifications.

Portugal Jewels is represented by a multitude of retailers across Portugal and the World with different returns and repairs policy. Should you wish to return or repair an item which was originally purchased from one of our Portugal Jewels retailers, please contact them directly with your request.