If you bought your jewelry somewhere other than our website, the process is a little different.
Bought in a Portugal Jewels store
You can start it yourself from your account: open your customer account, click Return items, select the pieces you'd like to exchange or return, choose the reason, and send us your request. Our team will get in touch by email with the right instructions.
Or contact us here.
Bought from a stockist
For exchanges or repairs on a piece bought from one of our retail partners, please contact that store directly. They hold the record of your purchase and will take care of you.
If you're unable to visit the store directly, please contact us here.
Tax Refund purchases
If you bought in one of our stores with a Tax Refund request, the jewelry can't be returned or refunded once the Tax Refund request has been submitted, validated or completed.
Not sure where to go?
If you're unsure who to contact, for example, you received the jewelry as a gift and don't know where it was bought, get in touch and we'll help you work out the right next step.
