Terms of service

1. Scope and Object of the General Conditions of the Store

These General Conditions aim to regulate the terms and conditions under which the Online Store Service will be provided, along with the order form and the other elements referred to herein. Portugal Jewels ("Store") by Rosa Amélia M. M. Barbosa Lda, headquartered at Av. Alm. Gago Coutinho 94B, 1700-031 Lisbon, under the unique registration and corporate identification number 507221257, with Activity Title L330026, user of INCM hereinafter referred to as "Portugal JewelsIt seems that your message is incomplete. Could you please provide the text you would like me to translate?

The store consists of making available, through the address https://www.portugaljewels.com/en/ access to the Online Store that, in addition to providing information related to a set of products, allows the Customer, electronically, to order the products advertised therein, under the terms and conditions described here.

Only with the acceptance of these terms will the agreement be formed between the Portugal Jewels and the Client, of which these sales conditions are a part.

The current version of these General Conditions and their annexes is available on the website. https://www.portugaljewels.com/en/

 

2. Product Information and Content

A Portugal Jewels will do everything possible to ensure that the information presented is error-free, and any errors will be quickly corrected as they occur. If you purchase a product that has characteristics different from those presented online, you have the right to terminate the purchase contract under the applicable legal terms. The measurements provided (sizes and weights) are approximate and may contain measurement errors.

A Portugal Jewels will do everything possible to send the entirety of the ordered products, but it is possible that, in certain cases and due to causes that are difficult to control by the Portugal Jewels, such as human errors or incidents in computer systems, it may not be possible to provide some of the products requested by the Customer. If any product is unavailable after the order has been placed, you will be notified by email or by phone.

At this moment, you will be presented with the option to cancel the order with the corresponding refund, if you have already made the payment.

The Client cannot demand from the Portugal Jewels, other compensations, interest or compensatory indemnities, in addition to the mentioned refund, in cases of stock shortages or errors in the information provided on the website.

All information regarding prices, products, specifications, and promotional actions may be changed at any time by Portugal Jewels.

 

3. Consumer Obligations

The Client agrees to:

i) Provide correct personal data and addresses;

ii) Do not use false identities;

The order of products must be made by Customers who are 18 (eighteen) years old or older (individuals under this age must have authorization from their representatives). The elements and information provided by the Customer will have full legal effect, with the Customer acknowledging electronic purchases, and cannot claim the lack of a signature as a reason for non-compliance with the obligations assumed.

If any of the data is incorrect or insufficient, and for this reason there is a delay or impossibility in processing the order, or potential non-delivery, the responsibility lies with the Customer, being that the Portugal Jewels disclaims any responsibility. In the event that the consumer violates any of these obligations, the Portugal Jewels reserves the right to eliminate future purchases, block access to the store, cancel the supply of any other products made available simultaneously by the Portugal Jewels to the same Client; and, furthermore, not allow the Client's future access to any or all services provided by the Portugal Jewels.

 

4. Privacy and Personal Data Protection

A Portugal Jewels ensures the confidentiality of all data provided by Clients.

The personal data identified in the order form as mandatory for provision are essential for the operation of the Store. The omission or inaccuracy of the data provided by the Customer is solely and entirely their responsibility and may result in the refusal of service provision by the Store. Portugal Jewels.

Under the applicable legislation, the Client is guaranteed, at no additional cost, the right to access, rectify, and update their personal data, either directly or by requesting it via email to info@portugaljewels.com. 

We use MailChimp as our marketing platform. When you subscribe to our newsletter, you allow this information to be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms. You can unsubscribe from the newsletter at any time in My Account > My Personal Information or in the footer of the newsletters sent.

We may eventually announce online and disclose your personal information to Google Inc. and Facebook Inc. to promote targeted ads. You can review the Google Terms of Service and Facebook Terms of Service.

The internet is an open network, so the Customer's personal data, other personal information, and all content hosted in the Store may circulate on the network without security measures, running the risk of being accessible and used by unauthorized third parties for that purpose, and the... Portugal Jewels to be held responsible for this access and/or use.

 

5. Terms and conditions of the gift card

The Gift Card is valid exclusively for online purchases on the website of Portugal Jewels and is sent by email.

The Gift Card is non-refundable and cannot be exchanged for cash.

When used, the value of the Gift Card does not include shipping costs, which will be added to the total purchase amount at the time of payment. If the total purchase amount is less than the amount of the Gift Card, the remaining balance can be used for a future purchase.

If you return jewelry purchased in whole or in part with a Gift Card, the corresponding amount will be credited in the form of a voucher to be used for future orders.

 

6. Order cancellation

At the client's request

The Customer may cancel their order by requesting it to the Portugal Jewels of the email info@portugaljewels.com referring to the order number, which will be accepted as long as it has not yet been processed. After its processing, the Portugal Jewels will attempt to deliver it, but the Customer has the option to refuse it.

For the purpose of cancellation, the Client must provide the following information to the Portugal Jewels. 

a) Order number

b) NIF with which you placed the order and delivery address

By decision of the Portugal Jewels

A Portugal Jewels reserves the right not to process orders when it detects any inconsistency in the personal data provided or observes misconduct on the part of the buyer. The Portugal Jewels reserves the right not to process any order or refund in the event of errors in the prices and/or characteristics of the products, when these arise from technical problems or errors beyond its control. Portugal Jewels.

 

7. Return (Right of Resolution)

The Customer, as a consumer, may exercise the right of withdrawal, without having to give any reason and without payment of any penalty, within 30 (thirty) days of the physical receipt of the goods.
To exercise this right, the Customer must inform Portugal Jewels of their intention to return the order through one of the contact channels made available by the brand, namely:

• by email to info@portugaljewels.com;
• through the form or the contact channels available on our website;

In this communication, the Customer should provide, whenever possible, the following details:

• Name;
• Order or invoice number;
• Product(s) to be returned;

Following this contact, our Customer Support team will provide the information needed to proceed with the return.
The Customer must return the goods within the applicable period, in perfect condition for use and accompanied by their packaging, invoice and any other documentation received.
Unless otherwise stated, or in the cases provided for by law, the costs associated with the return are the Customer's responsibility.

8. Warranty

Portugal Jewels jewellery benefits from a 3-year legal guarantee from the date the invoice is issued, in accordance with applicable legislation.

The warranty does not apply in cases of abnormal wear, misuse, accidents, missing parts of the piece, or repairs not carried out by the brand.

To keep the pieces in the best condition, we recommend avoiding contact with water, perfumes, cosmetics, make-up, chemical or abrasive products, and storing the jewellery in a dry, protected place.

In the event of a lack of conformity, the Customer should contact our team at info@portugaljewels.com or through another available support channel, sending photographs of the piece and, whenever possible, the order details.

Each case will be assessed individually. If it is confirmed to be covered by the warranty, the piece will be repaired or replaced at no repair cost to the Customer.

If the damage is not covered by the warranty, a repair quote may be provided, whenever technically possible and subject to the Customer's prior approval.

9. Communications

Communications relating to orders, deliveries, returns, customer support or other matters concerning the Online Store may be made using the contact details provided by the Customer, namely by email, SMS, WhatsApp or telephone.

Communications of a commercial or promotional nature will only be sent as permitted by law and in accordance with the preferences indicated by the Customer.

The Customer may, at any time, change their preferences or unsubscribe from marketing communications using the "Unsubscribe" option available in the newsletters, or by contacting Portugal Jewels.

10. Dispute Resolution

The Client can submit any contractual disputes to the arbitration and mediation mechanisms that are or will be legally established, as well as file a complaint with the Portugal Jewels of acts and omissions that violate the legal provisions applicable to the acquisition of goods.

 

It applies to contracts entered into in the Lisbon Metropolitan AreaLisbon Consumer Dispute Arbitration Center

Address: Rua dos Douradores, nº 116- 2nd 1100 - 207 Lisbon
Phone: 218 80 70 30
Fax: 21 880 70 38
Email: director@centroarbitragemlisboa.pt, juridico@centroarbitragemlisboa.pt

A European Online Dispute Resolution platform It is a European online dispute resolution platform provided by the European Commission to make online shopping safer and fairer through access to quality dispute resolution tools, link to the platform.https://ec.europa.eu/consumers/odr.

11. Applicable Law

The parties agree that their relations will be exclusively governed by these terms and conditions and by the additional information available on the website. In the event of any condition being omitted, it shall be considered regulated by the customs and practices in force in the distance selling sector, in accordance with the standards of the Ethical Code and Fair Practices of the AMD Portuguese Association of Direct Marketing and other applicable legislation.

All products sold in the Online Store Portugal Jewels are in accordance with Portuguese Law.