Portugal Jewels accepts returns of items with which you are not satisfied. 

You can return the jewels you purchased within a 30-day period. The jewels must be intact and in perfekt condition. To start the return process, access our Contact page.

The refund amount, will be processed in the same way as the original payment or, if you prefer, in a Portugal Jewels voucher. 

All sales tax is included in your refund if your order has been shipped to an EU destination. Outside the EU, customs duties and sales tax are non-refundable. 

The Schmuck must be shipped in its original Verpackung, with proof of purchase. We do not cover return shipping costs unless you are returning a defective Schmuck. We advise that all returns be sent by Registered Mail, as we cannot be held responsible for returns unless signed by a member of our team. 

After we receive the returned Schmuck we will send you a confirmation email.

Returns will be processed within approximately 5 working days of receipt. 

If the size of the Stück is not as expected or if you are not fully satisfied with your purchase, you may request an exchange within 30 days of receiving your order. To be eligible, the item must be intact, in perfekt condition, in its original Verpackung, and accompanied by the proof of purchase.

To start the return process, access our Contact page and fill out the form with the information required.
Please note that the exchange involves returning the original item and placing a new order for the desired Stück. The new item must be of equal or greater value, or you may wählen to receive a Portugal Jewels voucher.

All sales taxes are included in the exchange if your order was shipped within the European Union. For destinations outside the EU, any customs duties and local sales taxes are non-refundable.

Once we receive the item, we will send you a confirmation email, and your new Stück will be shipped within up to 5 business days. If you have any questions, we are always here to help.

We apologize in advance for the inconvenience.

You can return the jewel within a 30-day period. Please send us an email to info@portugaljewels.com before making the return, so that we can advise you on the steps to take and deadlines for refunding or sending the replacement Schmuck.

All our pieces are handcrafted and made from natural materials. Its composition and color may vary slightly from the displayed image, as well as actual dimensions and specifications.

Portugal Jewels is present in several stores in Portugal and around the world with different exchange and return policies. If you wish to return Schmuck that was originally purchased from a physical store, you must contact the store directly and submit your order.

Please feel free to contact us if you have any further question at info@portugaljewels.com