What you pay depends on where your order was delivered and what you choose.
| Portugal & Islands | Other countries | |
|---|---|---|
| Return for a refund | 5€, deducted from your refund | Shipping at your cost |
| Exchange for another piece | Free label | Shipping at your cost / Exchange shipping at our expense |
| Return for store credit | Free label | Shipping at your cost / We credit the cost of the original shipping |
For Portugal and the Islands we issue a CTT Easy Return label: see Using the CTT Easy Return label. Elsewhere, send the piece back with a tracked service to the address we give you.
Store credit always leaves you with more value than a refund: on international orders we even add back your return shipping. See Store credit or refund: how do I get my money back?
