How do I return or exchange my jewelry?

Go to your customer account and follow these steps:

  1. Open your account at account.portugaljewels.com/orders
  2. Click Return items
  3. Select the pieces you'd like to exchange or return, choose the reason, and send us your request

Our team will then get in touch by email with the right instructions for you.

Related articles

My jewelry arrived faulty I bought in a physical store. Can I exchange or repair it? Store credit or refund Return and exchange conditions How much does a return or exchange cost?