Shipping policy
Shipping
How much are shipping costs and when will my order arrive?
Once your payment is confirmed, your order will be prepared immediately. All orders are processed within 2–3 business days and then shipped with our carriers.
Delivery options:
Portugal
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2,50€*
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1–2 business days
Spain
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5,00€*
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1–3 business days
European Union
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5,00€*
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5–15 business days
European Union (Express)
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15,00€
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3–5 business days
USA and Canada
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15,00€*
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3–5 business days
International
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15,00€*
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10–20 business days
International (Express)
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50,00€
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3–5 business days
* Free shipping on orders above 250€ worldwide.
Please note: Shipping times depend on stock availability. If an item is out of stock, delivery may take 1–3 weeks. In such cases, we will contact you with the updated shipping timeframe and offer the option of a refund.
Does Portugal Jewels offer free shipping?
Yes. We offer free shipping on orders above 250€ worldwide, including Portugal.
Can I track my order?
Yes. After your order has been shipped, you will receive a tracking number by email. Please note that in some cases of standard international shipping, tracking may be limited.
Does Portugal Jewels ship internationally?
Yes. We currently ship worldwide.
Customs duties and taxes
For international orders outside the EU, please note that your order may be subject to customs duties or import taxes upon arrival in the destination country.
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These costs are not covered by Portugal Jewels and must be paid by the customer.
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Since charges vary by country, we recommend checking with your local customs office before placing your order.
Can my order be redirected?
Once your order has been shipped, we cannot redirect it. If you need to make changes, please contact the carrier directly.
