Contact us

You can reach our Customer Service team through any of the contact channels below.

WhatsApp Fastest reply · Mon–Fri Send us an e-mail info@portugaljewels.com Call us +351 967 394 055 Mon–Fri, 9 am – 5 pm (Lisbon) FAQ & Shopping Guide Shipping, returns, sizing & jewelry care

We reply to every message within one working day.

Visit our stores

Our team is in store every day and will be delighted to welcome you.

Chiado Flagship Store

Largo do Chiado 4, 1200-108 Lisbon

Every day, 10 am – 7 pm

Get directions

+351 927 056 264

Baixa Store

R. Áurea 157, 1100-064 Lisboa

Every day, 10 am – 7 pm

Get directions

+351 927 009 955

Lisbon Airport Store

Lisbon Airport Terminal 1, Restricted Departures Area

Every day, 5 am – 10 pm

Get directions

+351 925 968 677

Send a message

For order issues, include your order reference and attach photos if helpful - it lets us solve most cases in a single reply.

Retailer or corporate buyer? Our B2B team has its own dedicated channels.

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