It depends on whether your order has left our hands yet.
Before your order ships
If the order hasn't been dispatched, we can help. Contact us as soon as possible with your order number, or request the change from your customer account.
After your order ships
Once your order has been dispatched, we're no longer able to redirect it. If you need to change the delivery address at that point, contact the carrier directly using your tracking number, they may be able to reroute it or hold it for collection.
Prevention is easier
The simplest fix is to catch it early. As soon as you notice a mistake in your delivery address, tell us. Before dispatch it's a quick correction on our side, and no carrier contact is needed.
