If your order confirmation email hasn't arrived, it's almost always one of two things.
Check your spam and promotions folders
Confirmation emails frequently land in the spam, junk or promotions folder rather than your main inbox. That's the first place to look.
Confirm the email address
Check that you used the email address you expect, without typos. If you checked out as a guest, the confirmation goes to whatever address was entered at checkout.
Still nothing?
Write to us at info@portugaljewels.com with your name and the email address used for the purchase, and we'll confirm the status of your order and resend the confirmation.
Not receiving the confirmation doesn't mean your order failed, if your payment went through, the order exists. We can check that for you.
