Resetting your password
- Go to www.portugaljewels.com/account/login
- Click Forgot your password?
- Enter your email address
A reset link arrives in your inbox shortly.
The email hasn't arrived
Check your spam or junk folder first, it often lands there.
Then check you're using the same email address you registered with. If it still hasn't come through after a few minutes, contact us and we'll trigger the reset for you directly.
The reset link doesn't work
Reset links expire after 24 hours. If yours has expired, simply start the reset again.
My email isn't recognized
You may not have an account. If you checked out as a guest, no account was created, that's normal, and your order still exists.
You can register an account now. If you'd like your previous guest orders linked to it, contact us and we'll take care of it.
Still stuck?
Contact us with the email address you're trying to use, and we'll sort it out.
