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PAYMENT & DELIVERY

We offer you the forms of payment by Paypal, where you will be redirected to PayPal page so you can pay with your account quickly and securely, without sharing financial information.

Once the payment is confirmed the order will be immediately prepared. All orders are processed within 2 to 3 business days and sent by carrier.

The shipping is however dependent on the availability of the itens, itens that are not available in stock will be shipped in 1 to 3 weeks.

In all cases when it is not possible to deliver immediately the article, Portugal Jewels will contact the Customer, indicating the new time limit for dispatch and the possibility of reimbursement.

 


EXCHANGES & RETURNS

If you are not satisfied with the products purchased from our online store, you can proceed to exchange and / or return within 14 working days after receiving your order if the item is found intact and in perfect condition. The refund amount will be processed the same way as the original payment. Please send an email with your intention to ‪geral@portugaljewels.com

 




JEWEL CARING

The Portugal Jewels are crafted for you with the utmost care and detail by portuguese artisans. Avoid soaking it and clean it with a dry soft cloth and the jewellery will be enjoyed by generations in your family.

 




WARANTY & CERTIFICATION

All itens have a warranty period of 2 years covering all manufacturing defects and damage but excluding situations caused by misuse or accident.

Our Portugal Jewels jewellery is hallmarked by INCM Assays Office according to the Portuguese Law n.o 98/2015. This guarantee is the responsibility of the public company INCM which ensures the legal fineness of the precious metal alloy using the most modern analytical methods supported by laboratories accredited by IPAC.

Table of assay office marks of Portugal


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