It comes down to one thing: whether your order has been dispatched yet.
Before your order ships
Cancellation and changes are possible. Contact us as quickly as you can with your order number, or request it from your customer account.
Once canceled, your refund goes back to your original payment method within 5–7 business days.
The same applies to changes: a different size, a new address, adding or removing an item.
After your order ships
Once your order is on its way, we can't cancel or change it. What you can do is return it: you have 30 days from receiving the order to send it back.
See How do I return or exchange my jewelry? for how that works.
Wrong address?
If you spot a mistake in your delivery address, tell us immediately. Before dispatch it's a simple fix. After dispatch, you'll need to contact the carrier directly with your tracking number. See Can I redirect my order or change the delivery address?
