Handwerkskunst und Materialien

Wo werden Portugal Jewels Stücke hergestellt?

All our Schmuck is designed and made in Portugal, in workshops in Gondomar, in the north of the country.

Wie werden Portugal Jewels Stücke hergestellt?

Our Schmuck is made in our workshops in Gondomar.

See behind the scenes: https://www.youtube.com/watch?v=XJSXpxMXMBs

Aus welchem Metall sind Portugal Jewels Stücke gefertigt?

The Portugal Jewels collections are made in 925‰ Silber, 9Kt Gold or Gold 19,2 Karat.

All Schmuck is in Silber, except for the following collections:

All our Silber Schmuck in Silber is in 925‰ Silber an alloy of Silber that contains 92.5% of Silber and 7.5% of other metals.  Silber is usually alloyed with other metals to increase its hardness and strength and to make it less deformable.

Portugal Jewels Silber Schmuck is gold plated or oxidized, which protects the Silber and helps to reduce natural darkening in the long term. Both procedures are just a surface treatment of the Schmuck and do not alter the color or internal properties of the Silber.

Oxidized Silber Schmuck is Silber whose surface has been intentionally darkened by exposure to a chemical process that simulates, in a controlled version, the natural process of darkening Silber. A layer of Silber sulfide forms on the outside of the metal, giving it a blackened appearance, and is later polished to give it a shine. This coating does not eliminate the long-term natural tarnish of sterling Silber.

A Silber Schmuck Stück plated with 24Kt gold is essentially Silber with an external layer of gold. It's important to note that gold-plated Silber Schmuck may tarnish more easily compared to oxidized Silber pieces. This tarnishing process is considered normal wear and should not be viewed as a flaw. The rate of wear is linked to how the Schmuck is cared for. External factors like perspiration, exposure to chlorine, perfume, and the use of cleaning agents can hasten this process. To preserve the beauty and longevity of these Schmuck pieces, it's crucial to follow recommended protection and cleaning guidelines, thus ensuring their durability and maintaining their shine for a longer period.

In case of doubt, all consumers can check the veracity of each brand at the INCM Assay Offices.

Wie kann ich die Preise für Gold und Silber erfahren?

Daily gold and Silber quotes are available on the Banco de Portugal website. You can also check it here.

Schmuckpflege und Reparaturen

Wie sollte ich meine Portugal Jewels Stücke pflegen?

Portugal Jewels pieces are created for you with all the care and detail by Portuguese artisans.

Let your Schmuck rest, avoid wearing them during physical activity and remove them before going to sleep. Store your Schmuck away from sunlight and heat.

Avoid exposing them to moisture (water, cream or perfume) and just clean them with a soft dry cloth so that the Schmuck can be enjoyed for generations in your family.

Wie sollte ich meine Portugal Jewels Stücke aufbewahren?

Ensuring the longevity of your Portugal Jewels pieces is as important to you as it is to us.

To avoid scratches and tangled chains, we recommend that you store your Schmuck pieces individually, ideally in your Portugal Jewels Schmuck box. Also remember to ensure that your necklaces and bracelets are secure.  

To prevent staining, keep the jewels away from heat or moisture. Instead, keep them in a dark, cool and dry place. When not in use, Silber and gold Schmuck should be stored in a closed pouch or an airtight box to keep out air, which causes further oxidation.

 

Do not forget to pay besonder Aufmerksamkeit to items that contain gemstones to prevent them from bumping into each other when stored.

Wie sollte ich meine Portugal Jewels Stücke reinigen?

Portugal Jewels pieces are created for you with the greatest care and detail by Portuguese artisans.

That is why we advise you not to get them wet. Instead, clean them gently with a soft, dry cloth or a soft toothbrush. This way, you can ensure that the Schmuck will be appreciated for generations in your family.

 Should you have any question or need further advice on this issue, feel free to contact us at INFO@PORTUGALJEWELS.COM

Was sollte ich mit meinen Portugal Jewels Stücken vermeiden?

To ensure the longevity of your Portugal Jewels pieces, there are a few things you should avoid doing.

We do not recommend getting your Schmuck wet: when taking a shower, washing your hands, swimming or exercising. Do not directly apply perfumes, lotions or sprays on them.

Do not use abrasive Schmuck cleaners as they may contain chemicals that can compromise the quality of your Schmuck over time. We also advise against the use of Schmuck polishing cloths that have been treated with cleaning products or polishing agents. 

Mein Schmuck muss repariert werden. Was kann ich tun?

Our mission is to guarantee the longevity of your Portugal Jewels pieces. For this reason, we offer a full range of repairs, including repairing broken Schmuck, coating, cleaning and fixing gemstones. We will give you a fair repair quote.

Please contact us with an image of your Schmuck at INFO@PORTUGALJEWELS.COM 

Portugal Jewels is present in several stores in Portugal and around the world. If you want to repair Schmuck that was originally purchased from a physical store, please contact the store directly to carry out the repair.

Garantie und Zertifizierung

Ist mein Schmuck durch eine Garantie abgedeckt?

Yes. All items have a warranty period of 3 years covering all manufacturing defects and damage but excluding situations caused by misuse or accident. 

Note that all Schmuck is handcrafted, made from natural materials and, therefore, its composition and color may vary slightly from the image shown. There may also be slight variations in their actual dimensions and specifications. 

Warranty does not apply if:

  • The discoloration of the Stück is caused by exposure to intense light, perfumes or any other chemical products, makeup, swimming pools, hot tubs and similar;
  • The customer personally modifies or repairs the item, or if the customer allows a third party to do so;
  • The natural process of fading of the coating and tarnishing of sterling Silber item occurs;
  • The item in question has been exposed to unusual circumstances, careless handling or conditions contrary to those advised by Portugal Jewels.

After examination and confirmation of the validity of the warranty, the product will be repaired or replaced and returned to your address.

Ist mein Portugal Jewels Stück zertifiziert?

Yes. Our Portugal Jewels pieces are hallmarked by INCM Assays Office in accordance with Portuguese Law No. 98/2015.

This guarantee is the responsibility of the state institute INCM which ensures the legal fineness of the precious metal alloy using the most modern analytical methods supported by laboratories accredited by IPAC.

Please check the Table of assay office marks of Portugal. The Table before 2021 is available here.